Title: Social Media Policy Author: Kriko Published: Jul 5, 2026 Last modified: Aug 13, 2026 --- 1. [Home](https://kriko.io/) / 2. [Company Policies](https://kriko.io/company-policies) / 3. [Communication Policies](https://kriko.io/company-policies/communication-policies)/ 4. Social Media Policy # Company Policies The principles that guide every team at Kriko. From how we hire and protect data to how we uphold quality and sustainability. ## Social Media Policy ## Purpose This policy aims to ensure that the Company uses social media platforms effectively and that employees manage their social media activities responsibly. The Company seeks to ensure that all social media use is consistent with the protection of its reputation, employees’ privacy rights and professional ethical standards. ## Company Accounts ### a. Authorised Users The Company designates authorised users to manage its official social media accounts. Only these users are permitted to publish content, respond to messages and comments, and engage with users on behalf of the Company. ### b. Company Standards Official Company accounts must be managed in accordance with the Company’s values, mission and policies. All published content must be professional, appropriate and consistent with the Company’s reputation and brand identity. ## Personal Use of Social Media ### a. Professional Identity Employees must remain mindful of their professional identity when using social media. They should be aware of any content or information that may associate them with the Company and must conduct themselves professionally. ### b. Confidentiality and Security Employees must protect the confidentiality of Company information and customer data. Before sharing photographs, videos, screenshots or other content on social media, employees must ensure that no confidential Company information or customer data is visible on their screens or in the surrounding environment. The disclosure of confidential information or the discussion of internal Company matters on social media is strictly prohibited. ### c. Personal Opinions When sharing personal opinions on social media, employees should make it clear that they are speaking in a personal capacity and do not represent the Company. Employees are solely responsible for the personal opinions they express. ## Instant Messaging Platforms and Social Media Communication ### a. Customer Communication Employees must act professionally when communicating with customers and should prioritise customer satisfaction. All responses must comply with Company policies and protect the confidentiality of customer information. ### b. Response Times Questions, comments and complaints received through social media should be addressed promptly. The Company aims to respond within the shortest reasonable timeframe. ## Violations and Sanctions ### a. Policy Violations Violations of this Social Media Use Policy may result in a warning or disciplinary action. The action taken will depend on the nature, severity and frequency of the violation. ### b. Policy Updates The Company reserves the right to amend or update this Social Media Policy. Employees are responsible for reviewing policy updates and complying with the latest version. ## Communication Policies * [Internal Communication and Collaboration Policy](https://kriko.io/company-policies/communication-policies/internal-communication-and-collaboration-policy) * [Internal Communication Channels and Meeting Policy](https://kriko.io/company-policies/communication-policies/internal-communication-channels-and-meeting-policy) * [Social Media Policy](https://kriko.io/company-policies/communication-policies/social-media-policy) ## Crisis and Incident Management Policies * [Crisis Communication and Reputation Management Policy](https://kriko.io/company-policies/crisis-and-incident-management-policies/crisis-communication-and-reputation-management-policy) * [Emergency Planning and Response Policy](https://kriko.io/company-policies/crisis-and-incident-management-policies/emergency-planning-and-response-policy) ## Disciplinary Policies * [Disciplinary Policy](https://kriko.io/company-policies/disciplinary-policies/disciplinary-policy) ## Human Resources Policies * [Diversity, Equity and Inclusion Policy](https://kriko.io/company-policies/human-resources-policies/recruitment-policy) * [Employee Training and Development Policy](https://kriko.io/company-policies/human-resources-policies/termination-policy) * [Anti-Discrimination and Diversity Policy](https://kriko.io/company-policies/human-resources-policies/anti-discrimination-and-diversity-policy) * [Occupational Health and Safety Policy](https://kriko.io/company-policies/human-resources-policies/remote-hybrid-work) * [Recruitment and Termination Policy](https://kriko.io/company-policies/human-resources-policies/recruitment-and-termination-policy) * [Working Hours, Leave and Absence Policy](https://kriko.io/company-policies/human-resources-policies/working-hours-leave-and-absence-policy) ## Business Ethics and Compliance Policies * [Password Creation and Use Policy](https://kriko.io/company-policies/business-ethics-and-compliance-policies/data-protection-policy) * [Transparency and Reporting Policy](https://kriko.io/company-policies/business-ethics-and-compliance-policies/acceptable-use-policy) * [Conflict of Interest and Anti-Bribery Policy](https://kriko.io/company-policies/business-ethics-and-compliance-policies/conflict-of-interest-and-anti-bribery-policy) * [Data Privacy and Security Policy](https://kriko.io/company-policies/business-ethics-and-compliance-policies/data-privacy-and-security-policy) * [Ethical Conduct and Integrity Policy](https://kriko.io/company-policies/business-ethics-and-compliance-policies/ethical-conduct-and-integrity-policy) * [Legal and Regulatory Compliance Policy](https://kriko.io/company-policies/business-ethics-and-compliance-policies/incident-response) ## Customer Relations Policies * [Customer Data Privacy and Security Policy](https://kriko.io/company-policies/quality-compliance/quality-management) * [Complaint Management and Feedback Policy](https://kriko.io/company-policies/quality-compliance/anti-bribery-corruption) * [Customer Satisfaction Policy](https://kriko.io/company-policies/quality-compliance/code-of-conduct) ## Information Technology and Data Management Policies * [Ransomware, Phishing Attacks, Email and Internet Use Policy](https://kriko.io/company-policies/information-technology-and-data-management-policies/environmental-policy) * [Vulnerability Disclosure Policy](https://kriko.io/company-policies/information-technology-and-data-management-policies/vulnerability-disclosure-policy) * [Software Licensing and Usage Policy](https://kriko.io/company-policies/information-technology-and-data-management-policies/social-responsibility) * [Data Backup and Recovery Policy](https://kriko.io/company-policies/information-technology-and-data-management-policies/supplier-code-of-conduct) * [Data Security and Protection Policy](https://kriko.io/company-policies/information-technology-and-data-management-policies/data-security-and-protection-policy) * [Information Technology Use and Access Policy](https://kriko.io/company-policies/information-technology-and-data-management-policies/information-technology-use-and-access-policy) ## Track the digital heartbeat with Kriko Subscribe to receive curated insights, news, and ideas shaping the digital landscape. 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